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Brief Overview of the General Terms and Conditions and Important Information for the Purchase of Memberships

 

Information for Consumers

SAVVY Youth & Student Pty Ltd and contact details:
  • Memberships are issued and sold by SAVVY Youth & Student Pty Ltd, holding ABN 34 004 801 512 , with the following contact details:
    • Email: hello@myisic.com.au
    • Website: myisic.com.au
  • The ISIC App is operated by ISIC Service Office DOOID No. 21520209, with the following contact details:
    • Registered office address: Starine Novaka 1, 11000, Belgrade, Republic of Serbia;
    • Email: info@isic.org;
    • Website: https://www.isic.org/

 

Legal documents and why you need to read everything:
  • General Terms and Conditions for Ordering – this document governs the rights and obligations in connection with purchases of IDs and is available here.
  • Privacy Policy – an explanation of how we process personal data is available here.
  • ISIC App Terms of Use – in order to use a membership, it is necessary to download the ISIC App and agree to the Terms and Conditions that are available here.
  • ISIC App Privacy Policy – information on how we work with data within the ISIC App can be found here.
 
Basic rules – what you need to know:
  • Please fill in all information truthfully and accurately. As this is a proof of identity relating to student, youth or teacher status, you must prove your identity by presenting an identity document – read more about the procedure here.
  • If the Buyer is already a SAVVY Youth & Student customer, the Buyer may be identified by the SAVVY Youth & Student system via email and/or the ISIC App Profile. The system will then prefill the personal data found. If this is the case, you must check all data and modify them, where necessary.
  • The main purpose (essence) of a membership is to identify an individual in accordance with the rules set for such membership – you cannot apply for a membership that does not match your eligibility status.
  • Memberships are digital documents – it is possible to purchase a Plastic Card; however, the essence of the product is digital content – more information about digital content is available here.
  • To use your membership, you must download the ISIC App and create your ISIC App Profile (unless you already have one).
  • Please protect your ID, your access credentials and the device on which the ISIC App is installed carefully and report any unauthorized use thereof.
  • Report any changes to your personal data or the status, under which your membership was issued, to us. Changes to personal data do not, by default, require a membership change or an issue of a Plastic Card. In case the details displayed on your student, youth or teacher ID change, you must purchase a new plastic card associated with your membership.
  • Do not misuse your membership, ISIC App or ISIC App Profile and do not violate the law or any third-party rights. In case of violation of legal documents, we have the right to claim damages.
  • You can cancel your membership, ISIC App or ISIC App Profile at any time, but this will affect the availability of individual features and services. However, you are only entitled to a refund less $10 administrative fee, of the digital membership price, if you cancel within 7 days of the order, on the condition you have not yet activated your ISIC App profile. Any other cancellation will not give rise to a refund of the membership price, shipping costs or other financial consideration. More information is available here.
  • Your membership, ISIC App or ISIC App Profile may not be available all the time – we have the right to perform periodic maintenance. Unexpected outages may occur, affecting availability of individual features. We may also make changes to individual features, including the removal thereof. We are under no obligation to provide regular updates.
  • We will only process your personal data to the extent and for as long as necessary to fulfill the contract or in the manner foreseen by your voluntary consent. The granting of consent is in no way a precondition for the provision of our services (it is used for marketing purposes, for example). If the legal basis is the performance of the contract, you do not have to provide your personal data. However, it is not possible to conclude the contract or perform and provide the services without such data.
  • By purchasing your membership, you agree to the retention of your photograph on our systems for up to 5 years in order to ensure continuity of service provision without the need to prove your identity repeatedly.
  • The methods of payment and the payment due date are explained here.
  • The delivery methods and their costs are outlined here
  • The procedure for the conclusion of the purchase contract is described here.
  • The claims policy and rights relating to defects are available here.
  • The right to withdraw from the contract without cause is outlined here.

 

Your rights and lodging complaints:
  • You have the right to contact us at any time to exercise any right, make a complaint or ask questions.
  • Should you have a complaint or need to contact us, please contact us on this e-mail: hello@myisic.com.au
  • Activities of SAVVY Youth & Student are governed by the laws of the Australia.